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Sustaining Service Delivery

Sustaining service delivery involves developing strategies to continue providing a mental health service or program over time while achieving consistent, positive patient outcomes for all. Sustaining effective programs requires careful planning and continued attention to funding, partnerships, and resources. Sustainability refers to the extent to which effective programs and practices can continue to be delivered over time, are institutionalized within settings, and have the necessary capacity to support their delivery.1 Sustainment refers to the continued use of an effective practice given the resources available.

Key Components

Several factors influence a program’s ability to last over time, including:

  • Funding and Financial Support: Securing long-term funding sources.2,3
  • Community Alignment: Ensuring the program meets community needs and values.
  • Collaborations & Networks: Building strong partnerships with coalitions and stakeholders.4
  • Infrastructure & Capacity: Ensuring resources, staff, and technology are in place.
  • Leadership Support: Engaging leaders and other champions who promote program sustainment.
  • Evaluation & Evidence: Measuring both the program’s impact and its ability to continue.1

The likelihood of sustainment can be increased by the following steps:

  • Identify Barriers and Facilitators to Successful Sustainment: Factors influencing sustainment (barriers and facilitators) can be measured through several validated and reliable instruments such as the Program Assessment of Sustainability Tool (PSAT)5 and the Sustainment Measurement System Scale (SMSS).1 
  • Develop a Sustainment Action Plan: A Sustainment Action Plan documents efforts being made to ensure that an effective program or practice can be successfully sustained into the future and/or beyond the duration of initial funding (if funded through a grant). Such plans should be feasible, acceptable and appropriate. Developing a Sustainment Action Plan includes use of a logic model that could consist of identifying barriers and facilitators to successful sustainment of an effective program or practice, choosing one or more strategies to address the barriers, and selecting outcomes to be assessed in determining whether strategies were successful in achieving continued used of the program/practice.
  • Monitor the Process of Sustainability: Monitoring the process of sustainability is important for two reasons. First, it enables an organization to identify potential obstacles and opportunities for improving the likelihood of successful sustainment. Second, it offers evidence to a funder that progress is being made to ensure successful EBP sustainment post award (if needed). An organization should form a sustainment development team of agency staff and external experts to collect information on progress toward sustainment and then suggest revisions to Sustainability Support Plans to increase likelihood of successful sustainment outcomes.
  • Evaluate Performance in Achieving Sustainability and Sustainment: To ensure that sustainability efforts have been successfully established and are operating to support continued use of the program/practice, organizations need to use valid and reliable measures of sustainment outcomes. 

Key Resources

Community Toolbox, Chapter 16: Sustaining the Work or Initiative

The Community Tool Box is utilized to get help taking action, teaching, and training others in organizing for community development. It offers help assessing community…

Approaches To Sustainability For Certified Community Behavioral Health Clinics: An Environmental Scan and Guidance for Grantees

The SAMHSA-funded CCBHC Expansion Grantee National Training and Technical Assistance Center, in partnership with the National Council for Mental Wellbeing (National Council) and Third Horizon…

Measurement of Sustainment of Prevention Programs and Initiatives: The Sustainment Measurement System Scale (SMSS)

This article discusses the development of the Sustainment Measurement System Scale (SMSS). The measure demonstrates potential in identifying predictors of program sustainment and as a…

Program Sustainability Assessment Tool

The Program Sustainability Assessment Tool (PSAT) is used to rate the sustainability capacity of a program to help plan for the program’s future. The tool…