This session explores the individual, organizational, and system‑level factors that shape the effective delivery of evidence‑based, recovery‑oriented services for individuals living with Serious and Persistent Mental Illness (SPMI). Participants will examine the continuum of service approaches that enhance engagement and treatment outcomes, while also learning about the psychological, biological, and social factors that can influence mental illness. Through discussion of lived experience, stigma, workforce capacity, and systems of care, the session highlights both barriers and facilitators to successful service delivery. Emphasis will be placed on the importance and practical application of trauma‑informed approaches, as well as research‑based interventions and service systems that support high‑quality, sustainable care.

Learning Objectives: By the end of the session, attendees will be able to:

• Describe the individual, organizational, and system‑level factors that shape engagement, treatment outcomes, and the overall effectiveness of services for individuals living with SPMI.
• Apply trauma‑informed principles and research‑based interventions to enhance engagement and support high‑quality, recovery‑oriented care across the continuum of services.
• Identify strategies and techniques to address barriers and leverage facilitators that promote sustainable, effective, and person‑centered service delivery for individuals with SPMI.