Ready to improve your organization’s processes and lead effective change? The NIATx Change Leader Academy (CLA) has helped thousands of behavioral health professionals learn to lead change using the NIATx model.

Improve access and retention

NIATx began in 2003 with the question: Could the strategies used to improve processes in manufacturing and other industries be used to improve services in substance use disorder treatment settings?

The answer was a resounding “Yes!”

Evidence-based Results

Treatment organizations participating in the original NIATx projects made dramatic improvements in treatment admissions and continuation while reducing no-shows and waiting time.

Rapid-cycle Change

The premise of gradual improvement over time guides the NIATx model. Improvement isn’t usually accomplished by one big change; it’s a series of smaller changes, tested and implemented one at a time, that add up to a big impact.

Customer-focused

The original NIATx projects concentrated on basic customer services areas that were affecting access to and retention in treatment. That focus on the customer continues to make a difference in the way NIATx helps organizations in diverse fields improve their services today.