CQI requires consistent dedication to monitoring services and taking action to improve them. Today’s mental health and human service settings often have limited fiscal and staffing resources. Day-to-day service delivery requirements often take priority over CQI efforts, resulting in a reactive model that responds to crises rather than actively managing quality. These tools have been gathered to support teams of direct care staff, supervisors, and managers in your efforts toward an efficient and continuous approach to quality. Using these tools will help build a culture of quality. This practice will ensure a fulfilling experience for your organization’s workforce and the best outcomes for the people you serve.
Continuous Quality Improvement (CQI) Toolkit
Author(s): Mat Roosa, Scott Gatzke, and the CMHIS Continuous Quality Improvement Workgroup
Contributed by: CMHIS, Midwest Hub, Continuous Quality Improvement Workgroup
Publication year: 2026
Type: Toolkit
Experience: Beginner, Intermediate, Advanced
Language: English